Not everyone can be on the same page at all times. This can be a problem in both life and business, with the latter possibly having major repercussions in your relationship with clients. Are you having trouble dealing with a difficult client? Here are some things to think about.
A company’s reputation is very important. Even if you are a leader in your field, developing a bad reputation will negatively impact the number of businesses willing to work with you. That could mean the loss of potential clients that might have proven to be extremely important long term partners.
Consider What You Say and How You Say It
Words can carry a lot of weight. You might have a willing partner, but in trying to seal the deal, you say the wrong thing and end up losing them. Try and get a feel for the way clients like to do business. For example, if they prefer to be formal at all times, you need to follow suit.
If your client is a stickler when it comes to details, match them in your own thoroughness. Keep detailed records of all your dealings and everything related to the business you are conducting.
When You Make a Mistake, Own Up to It
Doing something wrong can cause an already fractious relationship with a client to become even more troublesome. However, that is nothing compared to what might happen if you make an error and don’t own up to it. Admit you were wrong, correct the problem, be contrite, and move on.
No matter how irritating and tiresome a client can be, try to remain professional at all times. In some cases, clients do this intentionally to get you to act in a way that reinforces their position. Or, worse, can give them a reason to get out of a contract with you. Don’t take the bait.