Difficult Business Clients

Not everyone can be on the same page at all times. This can be a problem in both life and business, with the latter possibly having major repercussions in your relationship with clients. Are you having trouble dealing with a difficult client? Here are some things to think about.


A company’s reputation is very important. Even if you are a leader in your field, developing a bad reputation will negatively impact the number of businesses willing to work with you. That could mean the loss of potential clients that might have proven to be extremely important long term partners.

Consider What You Say and How You Say It

Words can carry a lot of weight. You might have a willing partner, but in trying to seal the deal, you say the wrong thing and end up losing them. Try and get a feel for the way clients like to do business. For example, if they prefer to be formal at all times, you need to follow suit.

Be Thorough

If your client is a stickler when it comes to details, match them in your own thoroughness. Keep detailed records of all your dealings and everything related to the business you are conducting.

When You Make a Mistake, Own Up to It

Doing something wrong can cause an already fractious relationship with a client to become even more troublesome. However, that is nothing compared to what might happen if you make an error and don’t own up to it. Admit you were wrong, correct the problem, be contrite, and move on.

Stay Professional

No matter how irritating and tiresome a client can be, try to remain professional at all times. In some cases, clients do this intentionally to get you to act in a way that reinforces their position. Or, worse, can give them a reason to get out of a contract with you. Don’t take the bait.

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Depression in Older Adults

Depression can strike anyone of any age. Senior citizens have their own set of challenges that can make life difficult for them. That can lead to hardship and mental health challenges, such as depression. Do you have a loved one who seems to be constantly in the grip of sadness:

Here are some of the main causes of depression for those in their later years:


Whether it be physical frailty, financial limitations, or having to live in a remote senior’s facility, some elderly people feel isolated from their friends and relatives. As many cannot easily get around on their own, they may have trouble doing things with loved ones. That can lead to loneliness and a sense that no one cares for them anymore.


Seniors can feel that they have reached the end of their life and have little or nothing to show for it. Or they may be in the grips of a disease that is possible to overcome, but has taken a toll on their will to live, plunging them into depression.

Physical and Mental Decline

Even the best of us begin to lose our physical and mental dexterity as we get on in years. That can lead to feelings of depression because it is difficult, or even no longer possible, to do the regular activities of life. That can mean a loss of autonomy and having to move into managed care. This can be quite devastating for people who have long valued their independence.

Loss of Self-Worth

Those who have achieved great things in their lives can find the slower pace of their elderly years off-putting. The mind might be willing, but the body is not, or vice versa. The lack of productivity can lead to a loss of self-worth, and that may result in depression.

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What Should Senior Citizens Eat?

Everyone’s dietary needs can depend on a number of factors, such as weight, calcium or potassium deficiencies, and diabetes. Age is also an important component. Senior citizens can certainly eat the same things as people younger than them, but they also have some distinct nutritional needs that must be considered in order for them to lead a healthy life.

Fewer Calories

You may have noticed that seniors do not have the same get up and go as younger people. One aspect of this means the need for fewer calories. Thus, people in their golden years need to be careful when indulging in foods that are on the higher side in terms of empty calories. Also, choose lower calorie alternatives where available (e.g. skim milk).

Stay Hydrated

You have probably heard endlessly that it is important to drink a certain amount of water daily for your body’s systems to function properly; that does not change when you get older. If you don’t like to drink boring old water multiple times a day, make sure you get your fluids in other healthy ways (e.g. green tea), not through sugar-laced drinks. Fresh fruits and vegetables can also help here and have other benefits.

Vary Your Diet

It is just as important at this age to eat a diverse diet. Make sure you have appropriate amounts of lean protein, fresh fruits and vegetables, and a minimum of processed food (which often has levels of salt and sugar that are unhealthy at any age).


There is nothing worse than persistent constipation and this can be a common concern for seniors as it is a typical side effect from medication. You can help to ensure regular bowel movements by eating a good amount of fibre each day. Experiment to find the level that is right; you want to be going regularly, but not regularly running for the bathroom.

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Financial Assistance for Canadian Seniors

We all hope to have a sizeable nest egg by the time we reach our golden years. However, for various reasons, that will not be possible for all of us. Fortunately, the Canadian government offers various forms of financial assistance that senior citizens can use to get by.

Canada Pension Plan (CPP)

Some jobs include a company pension plan; this federal program acts as a monthly supplement to that or as the sole employment pension for Canadian workers who have now retired. The CPP applies across the country, with the exception of Quebec (which was the Quebec Pension Plan and performs a similar function).

To qualify, you must be at least 60 years of age, at which time you can receive reduced benefits, if you so choose. 65 is the standard starting age, though you may start as late as 70 with increased benefits.

CPP does not start automatically; you must be a least one month past your 59th birthday to apply and for your benefits to start in 12 months. You also must have worked in Canada and made at least one valid contribution to CPP.

Old Age Security (OAS)

This is the country’s largest pension plan. As with CPP, it officially commences at age 65. The month after your 64th birthday, you will receive a letter from the government stating that you are now eligible to receive OAS. If you wish to commence your monthly payments, fill out the requested information and send it back.

Guaranteed Income Supplement (GIS)

If your income falls below a certain annual threshold, you qualify for additional financial assistance from the federal government. The GIS acts as a monthly, non-taxable benefit to Old Age Security (OAS) pension recipients who have a low income and are living in Canada. It is not necessary to apply for the GIS; the government automatically reviews income totals from your tax forms and will alert you as to whether you qualify.

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Homewood Health Centre in Guelph

Guelph has several options for those seeking help with addiction or mental health problems. The best known is probably Homewood Health Centre. Formerly called Homewood Sanitarium, this facility on Delhi Street has been a fixture in the city for more than 130 years and provided assistance to countless thousands of clients.

Homewood’s services include inpatient treatment. Clients involved in this form of therapy are assigned to a doctor and also attend various classes run by clinicians with different forms of therapeutic training. The centre was one of the first in Canada to offer Horticultural Therapy. This form of treatment involves working with plants of different types in an indoor greenhouse that is part of the property. Those participating learn new skills as well as a form of responsibility as most plants require periodic care.

The centre is quite strict in regards to its treatment programs for persons with addictions. Such individuals may be allowed to leave the property on passes, but if it is discovered that they have been using, they will be discharged from treatment, even if they are still early on in the program.

There are also many opportunities for physical activities, including a gym, an outdoor tennis court during the warm months, a bowling alley, walking trails, and fitness and yoga classes.

In addition to treatment, the hospital prides itself on recovery management. Some addictions are quite difficult to kick and people can relapse if they are not able to seek counsel during times when they are feeling vulnerable. This assistance is carried out both in-person and other the phone for those who are no longer in the area or otherwise not available.

One nice thing for people in crisis is that Homewood does not require a referral from a physician or therapist. Clients can self-refer and rapid admissions can be facilitated.


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What Happens to Those in Seniors’ Homes Before Their Time?

My aunt was only 68 years old when she had her first stroke. This was followed in rapid succession by two more. While the first two left no noticeable long-term consequences, the third left her partially paralyzed and with global aphasia. A family member looked after her at home for 6 years until this was no longer possible. At that point, Ruth (not her real name) had to go into a long-term care facility.

At 76, Ruth is no one’s idea of a spring chicken, but she is by nursing home standards as the average resident age in Ontario is 83. The last two years have been difficult for Ruth. Even with her global aphasia, she still has more cognitive function than most of the people in the home, many of whom are in various stages of dementia. “I can’t talk to anyone but the staff. It’s very lonely,” she mentioned on my last visit. Ruth tends to stay in her room watching TV about 16 hours a day.

I was reminded of this situation because of a recent Toronto Star article on a 61-year old woman with multiple sclerosis forced to move into a continuing care facility when she was 56. She is currently about 15 years younger than anyone else there. The province simply does not have the facilities to handle people with disabilities who require the degree of care that she does. It’s a sad situation and one that will only get worse as our population ages.

It is painfully clear that we need to shift our priorities. Money is always an issue in provincial budgets, but this is already a notable problem and one that is simply going to grow worse with time. I’m guessing this is one of those issues that will not get solved (or, at least, properly addressed) until a substantial portion of the public starts making noise. I hope that happens sooner than later.

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PSWs and Caregivers Make the Perfect Team

More and more people of my generation reach a point in their lives where they must play an active role in caring for their parents. That can mean having to provide a ride when mom or dad reach the age where they can no longer drive. It might mean becoming their power of attorney when physical or mental frailty affects the parent’s ability to make decisions. It can also mean taking care of them physically if an event leaves them unable to perform the tasks of day-to-day living.

I found myself in the latter category last year when my mother suffered a stroke. Lily was a proud and independent woman and it broke my heart when she could no longer walk. It took quite a while for Lily to accept her new physical state, but mom eventually conquered her depression. Physio also helped to a certain extent, but it was clear that mom could no longer function as she once did.

I moved her into my condo and acted as primary caregiver. This worked for a while until the stress and time demands began to take a toll. I kept my concerns to myself, but mom knew me better than that.

“I think you need some help, dear.” She was right. I investigated what was available to mom and she qualified for a daily personal support worker visit. These soon started and proved invaluable. Michelle is a lovely person who developed an instant rapport with Lily. In fact, I sometimes think mom misses her more than me. But that’s fine because Michelle’s assistance every morning allows me to start the day off without any concerns or stress and that is key to my performing on the job.

Caregivers, you are all doing a wonderful job, but none of us are invincible. Accept help when it is offered and, if there are no offers, find out what is available to you.

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Health Care In Home For Aging People

homecareAging people experiencing changes and some will be undergoing health conditions. Exceptional treatment and attention must be provided to them. Family seeking help to take care their aging parent is normal nowadays. As it is very helpful to have a peace of mind during when they are not by their aging parent’s side. This circumstances can be at work, school or having personal matter that need attention. Considering to hire a person that will give 100% attention to the old one will definitely make a difference. Stress free and you don’t need to think about them even you are at work or doing some important matters.

As an adult, you wanted to have your aging parent to get good experience towards their health. Extensive planning and family decision are the two important things to do when you reach the extent of you can no longer give the right care for your loved one. This is usual scenario when the adult children have their own responsibilities to take care of. Dividing their time to the other responsibilities and taking care their aging parent will definitely one will suffer. Before decision making has been made regarding health care in home, there are some evaluations and counseling done.

The professionals that will take care of your loved one will ensure to give proper caring and health care. The services for home care are very detailed and organized. They offer not just habitual or scheduled caring and treatment but also you will observe the genuine interest and passion for the elderly when they handling your loved one. You will find at peace when you leave them. You don’t need to worry much and you will be confident that they get full attention for what they need. The purpose of the home care is to get the maximum care for your loved one.

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Amy’s Work


Welcome to amy4congress.com.  This site is dedicated to promoting Amy and acknowledging all the work she has done for our community.  Amy strives to improve living conditions for everyone.  From children to teens to adults to seniors, Amy is always looking for ways to help.

Besides being a huge advocate for children and seniors, Amy is also an avid volunteer in her community.  Throwing events and speaking at different occasions within the community has always been her strong suit.  She’s a dedicated mother of three kids who knows just how hard it is to maintain a workload and being a mother.  She’s looking forward to getting to know more people in the community and can’t wait to make a difference.

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